In the "Search for Programs" field, enter cmd and then right-click the cmd icon. To run some modes of "powercfg", CMD needs to be launched with Admin privilege. One way to check this is to use "powercfg" in CMD to check for internal or external requests that can prevent a PC from sleeping.
It may be that your PC is receiving another requests to remain awake and the timing with the Norton update may be co-incidental. It seems like ever since Norton autoupdated to 2014 last weekend the computer's having sleep problems. Can the svchost.exe be keeping the computer awake? Or what is keeping it awake? Also in the Norton performance tab, every 10 or so minutes a little thing called svchost.exe ran at 1% for a few seconds, but this always ran before, too, and never was there a problem. I check the Norton Internet Security performance tab, and it showed my computer idle for almost 2 hours and yet the computer didn't go to sleep once, but the monitor went to sleep. If I restart the computer, for a day or two it'll sleep automatically, but then randomly just doesn't, only the monitor goes to sleep but the computer stays on.
So recently my Windows 7 computer will go idle and the monitor will go to sleep, but the computer won't.
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